Freegal FAQs

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What is Freegal?

Freegal is a downloadable music service, like iTunes, available from your library. All you need is a FFL library card number and PIN. With access to the Sony Music Entertainment catalog, it offers hundreds of thousands of songs, more than 100 genres of music, and more than 50 record labels. No special software is needed to use the service.

What's my library card number?

It is the 14-digit number on your library card that begins with a 2.

What's my PIN?

If you forgot, or have never set up a 4-digit PIN, stop into your nearest library branch with photo ID to set one up.

How much music is on this site?

New music is added daily, but it's safe to say that there are thousands of artists, tens of thousands of albums, and hundreds of thousands of songs. The Freegal site has more than 100 genres of music and is rich in many of them. The content is based upon a license with Sony Music Entertainment, owner of 54 music labels. You can read more about Sony and its artists at

How many songs can I download?

You may download up to 5 songs per week on your personal computer or on one of the library computers. Each Sunday at midnight, your counter is set back to zero. After that time, you can download three more songs.

How will I know how many downloads I've used?

At the top of the Freegal site is your download counter. If it says 1/3, for instance, you have 3 downloads for the week and you have used up 1.

How do I download a song?

When you've selected a song, click on the "Download Now" link next to your chosen song. At the prompt, select "Save" and choose where you want to save the song.

If you're not presented with a prompt, try right-clicking the link and choosing the option to save the link (e.g. Save Target As, Save Link As, Download Linked File, etc.). This will let you choose where to save your song. If you do not or cannot choose the location, your song could be saved anywhere, depending on how you have your web browser and computer files set up. If you're not sure, find out before you download to save time and frustration.

Music is downloaded in an MP3 format and, once downloaded, can be played, transferred or burned to a CD.

(Note: Any time you click on the "Download Now" link, even if you decide to cancel it, the download will count towards your weekly allotment.)

Can I download a whole album?

Songs are available on an individual basis only. You can choose, over time, to download all the songs on an album. Listening to song samples can help you decide whether you want all the songs on an album.

What is the song sample?

The song sample is to the left of the song title. The sample allows you to preview a song, so you can decide whether you want to download a new song. To listen to the sample, click on the arrow to the left of the track.

What is My Wishlist?

Fayetteville Free Library has a "download budget" for each week. Once our budgeted number of songs has been downloaded, you will see "add to wishlist" in place of the "download now" command. Adding your music to the wishlist will place you in a "first come, first serve" line to get more music when it becomes available, which is at midnight Sunday (Eastern Time). At that point your music is on hold for you for 24 hours (so no need to set your alarm clock) for you to proactively download. You should visit the Wishlist area on the top part of the home page to see the music that you requested, and if it is available.

What are the different ways to search for a song or artist?

The Freegal site is set up to browse or to search. You can use the bar across the top to browse by genre or by suggestions. You can use the grid at the bottom right to browse by artist in alphabetical order. You can search by artist, song, album or keyword. Expanded search options are under "Advanced Search."

Some tips:

* Start by browsing
* Choose "See All" under Genre to see how the music is organized.
* Artists are listed alphabetically by first name, and groups with names that begin with "the" (The Flatliners, for example) are found under "T".)
* Don't give up immediately if you don't find what you're looking for. Artists/performers may not be listed where you expect them to be. Use the advanced search if you get few or no results.

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All Rights Reserved.

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